Reference service

Question and Answer

• The library is ready to answer readers’ questions about general knowledge and quick references.
• The library do not answer questions to find answers to tests, quizzes, answers to exercises, and answers to questions from competitions ….
• Provide electronic and print resources available at the library.
• Providing free specialized websites on the Internet collected and selected by the library.
• Provide articles, a list of articles of various scientific subjects in international journals, databases with high updates.
• For documents that are shared or linked from other libraries or information centers, there may be a fee such as the delivery or service charges of the information provider.

User guide:

• Guide readers to search, find, and exploit library resources and other online databases.
• Guide and support readers to identify the right source of information appropriate to the needs of readers and know how to evaluate and select information.
• Guide to find high quality information from the Internet.

Note: For in-depth reference questions, depending on the level of the question, the response time for readers may be delayed by 2-3 days. Reference staff will send email notifications to readers informing them of the exact time when they can expect to receive answers.

Service Method:

• Target Audience: Lecturers, Students of Hoa Sen University.
• Service hour: From Monday to Saturday.

⇒ Morning: 7:30 AM – 11:30 AM

⇒ Afternoon: 1:00 PM – 4:00 PM

⇒ Closed on Sunday and Public Holidays

•  Visit the librarian’s desk directly.
•  Messages us on the Library Fanpage or Chat via the Live Chat Application on the Website.
•  Send your request via Email: askme@hoasen.edu.vn

Requests for Reference Service users:

• Use appropriate forms of interaction to contact the reference staff to use services such as face-to-face meetings, chats, emails, …
• Provide the exact content of the information that readers need to find and comply with the requirements of the Reference Service.