Position title: Community Associate

• Working with other team members in running the centre, ensuring efficient service delivery and outstanding levels of client satisfaction
• Varied work, from answering client calls, managing meeting room bookings, greeting clients and visitors as well as centre facilities, equipment and office allocations
• Giving tours and lead general information sessions about the centre
• Setting up new office
• Recommending additional services to up-sale
• Maintaining a high level of alertness and professionalism by anticipating and responding to guests and clients’ potential needs, requests or queries
• Assisting with billing and booking system operations, ensuring accuracy and efficient service delivery
• Listening, supporting, resolving issues and participating in feedback with client.

Job requirements (skills, knowledge, experience):

• Good ability in spoken and written English;
• Basic skills of customer service and administration;
• Basic IT&T system knowledge
• Built long-term relationship with vendors