Operator, Customer Service, Marketer_Gobooyaa

Company Overview

Gobooyaa is the technology platform providing the best solution to allow Free Independent travelers to customize and choose transparently the suitable local providers with two goals:

o   1st: To assist FIT as much as possible in booking quality private vehicles

o   2nd: To have a blast while doing first

Our Vision : When you think of the best quality private transportation, you think of us

General Requirement

–     Fluent in Vietnamese and English

–     Spirit of a risk taker in a start-up technology environment: choosing Hope over Fear, Integrity over Fast, Fun over Easy, and Opportunities over Risks

–     Flexibility and put the mission of the company first

Operator

Job Responsibility:

–     Research travel industry related topics and write clear marketing copy to promote our product

–     Create digital content that provides information or AA the product we offer

–     Coordinate with CEO and design team to illustrate articles

–     Ensure all-around consistency: styles, fonts, images, tone, etc.

–     Update website content if needed

–     HR and Office admin role

Requirement:

–     Work experience as a content writer or similar role

–     Familiarity with web-app, web publication

Customer Service

Job Responsibility:

–     Support local provider with queries in a professional manner

–     Handle customer inquiries and requests in an appropriate and timely manner

–     Provide cutting-edge service in a friendly, confident and knowledgeable manner

Requirement:

–     Customer service experience in Travel and Tourism Industry is a must

–     Good communication skills, email and telephone etiquette

Marketer

Job Responsibility:

–      Work with other members to plan, execute and monitor a successful marketing campaign

–      Assist with the design, media ads, social media ads and email blast, monitor performance and manage digital and online marketing work

–      Review the progress and success of a campaign, making adjustments or pitching ideas for new campaigns as necessary

–      Establish analytics with sales to understand how marketing activity turns into customers and continually refine our process to convert customers

Requirement:

–      Must have experience about measure metrics on Google Analytics, web-app and management tools, such as: Hubspot, Google, etc.

–      Working experience as a digital marketer or similar role

–      Creative thinking as well as good written and oral communication skills