Customer Service Executive, Marketing Executive_Pati Group
1. Customer Service Executive
Work location: 4th level, 26 Hoang Ke Viem, Tan Binh District, Ho Chi Minh City.
Job summary
We are looking for a highly motivated customer service champions in our Ho Chi Minh office. You will support the team with creating a sustainable CRM strategy while acting as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Essential Roles and Responsibilities:
- Supporting team to increase the effectiveness of the CRM strategy
- Answer calls professionally to provide information about the company, products and services or obtain details of complaints.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms and applications.
- Handle customer’s complaints, provide appropriate solution and follow up with the customers.
- Generate sales leads.
- Daily report call centre activities.
- Go the extra mile to engage customers after sale.
- Build sustainable relationships of trust through open and interactive communication.
Skills and Qualifications:
- Familiarity with Zendesk or Freshdesk is a big plus.
- Strong Commercial Awareness.
- Strong Customer-oriented mindset.
- Ability to interact, communicate and negotiate effectively.
- Ability to build strong relationships with clients over the phone.
- High levels of motivation, working both independently and as part of a team.
- Advanced level of written and spoken English (Having English certification is a plus).
- Previous experience in similar roles is a plus but not required. Training will be provided.
- Discipline, honest, critical and high initiative.
Come Join PATI GROUP, you will have a chance to enjoy
- Opportunity to work in a fast-growing E-commerce business (500% increase in sales in 1 year).
- A Dynamic, Professional and Friendly Working Environment with the purpose of connecting people.
- Competitive salary and incentives based on performance.
- 13th month salary and Social Insurance (After passing the probation period)
- Annual company trip and various team bonding activities.
2. Marketing Executive
Work location: 4th level, 26 Hoang Ke Viem, Tan Binh District, Ho Chi Minh City.
Job summary
We are looking for highly motivated Marketing Executive champions in our Ho Chi Minh office. This person is responsible for driving business results through leadership of strategic marketing operation, managing budgets, and creative solutions. Also, you will manage paid social ads on Facebook. The Marketing Executive will be working closely with the leadership team and will be reporting into the CEO. It’s a unique and perfect opportunity to be involved from early on into a company that is growing very fast in one of the hottest markets in E-commerce.
Essential Roles and Responsibilities:
- Collaborate closely with the CEO and marketing team on initiatives and campaigns.
- Assist with collection and analysis of marketing data to develop insights and help shape future marketing campaigns.
- Research and keep a pulse on industry trends for the collection of strong topic ideas to guide content creation.
- Assist with marketing material (email newsletters, website, social media assets and more) development as needed.
- Manage relationships with design agencies or supporting our in-house design team.
- Ensure the visual identity of our company and its products is first class and consistent.
- Conduct social media campaigns across all platforms.
- Evaluate marketing campaigns using statistical data when possible and suggest improvements.
- Supporting the Marketing Manager with the Marketing Operation activities to increase the efficiency of the business.
Skills and Qualifications:
- Bachelor’s degree in advertising, marketing, communications or related field
- Less than 1-year experience in Facebook Ad
- Advanced in both written and spoken English (Having English certification is a plus).
- Experienced in Graphic design and Video editor is a plus but not required.
- Open – minded, preferred candidates with international exposure.
- Able to multitask, prioritize and seamlessly move from one project to another
- Ownership of responsibilities and tenacity to see the job through
- Computer proficiency including Microsoft Office, specifically Excel
- Professional, friendly and positive attitude with an assertive, proactive work style
- Commercial awareness, for pricing and analysing data.
Come Join PATI GROUP, you will have a chance to enjoy
- Opportunity to work in a fast-growing E-commerce business (500% increase in sales in 1 year).
- A Dynamic, Professional and Friendly Working Environment with the purpose of connecting people.
- Competitive salary and incentives based on performance.
- 13th month salary and Social Insurance (After passing the probation period)
- Annual company trip and various team bonding activities.
