AMARIS Company – recruit Help Desk Officer
As a IT Help Desk Officer, your responsibilities include (but are not limited to):
Function as a first responder to new tickets or calls on user technical issues.
Provide technical assistance and support for incoming queries and issues related to computer
systems, software, and hardware.
Respond to queries in person, over the phone or remotely.
Ensure a positive end user experience and high end user satisfaction.
Communicate highly technical information to both technical and non-technical users
Train computer users.
Maintain daily performance of computer systems.
Respond to email messages for customers seeking help.
Ask questions to determine nature of problem.
Walk customer through problem-solving process.
Install, modify, and repair computer hardware and software.
Run diagnostic programs to resolve problems.
Graduated from engineering school in Computer Science or related technical discipline (or equivalent) you are looking for a career in an international environment.
You will have around 1 year’s experience as Help Desk Officer or the same position.
Good experience with ticket system
Excellent technical knowledge of PC and desktop hardware and internal components, operating systems and networking principles.
Strong customer-service orientation.
Thorough knowledge of MS Windows and MS Office.
Collaborative across teams and are personable, helpful, and incredibly detailed.
Experience being the “go to person” for computer questions in personal networks.
Experience building a computer and have explored learning more about IT in free time.
Ability to reference, understand and utilize technical manuals and procedural documentation.
Ability to conduct research into PC issues and products as required.
Good level of English is a big plus in order to attend meetings with other users around the world, give support to your applications, help project managers and architects take the best decision.
An organized and rigorous person, with a certain taste for quality in work with business vision.
Proactive, eager to learn, young and dynamic, you want to blossom contributing to a company in full expansion.
Be passionate by development or highly motivated to improve your development skill.
Fresh graduated to 2 years’ exp as a IT Help Desk (IT Support)
