Group Leader - AEON Vietnam

To be responsible of the group’s sales achievement, gross profit, loss, ordering, backroom and selling area management, staff and promoters management, prepare periodical report, make necessary preparation for stocktaking, Membership, Mommy day and Public Holidays.

Roles and responsibilities:

List in order of importance the major responsibilities of the job and estimate the percentage of time spent on each responsibility (the main function of the job may or may not be the one where the most time is spent).

Operations duties
a. Merchandise management

• Supervise General Staff to ensure:
• Merchandise is fully replenished, in good conditions & quality.
• All the display merchandise is according to schematic plan or instructions from supervisor/Merchandiser and all the price between display merchandise and price card is tally.
• Price checking on POS/SST and changing price label (if necessary) is completed before store opened.
• Order stock directly with Supplier and receive stock from MMD.
• Manage stock inventory and repeat order when inventory drops to a specific level. Return and exchange damaged goods.
• Support Foodline with monthly Stock Take as directed by supervisor.
• Attend bi-annual Stock Take as scheduled.
  b. Non-merchandise management
• Supervise General Staff to ensure:
• Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good conditions
• Sales floor is kept clean & tidy.
• Fire safety procedure is carried out properly.
• Order POP, execute POP exhibition, check POP to ensure correct and adequate information
• Execute floor opening and closing
• Check and verify variances in stock & sales figures after Stock Take and make report to Line Manager
  c. Customer service
• Provide good customer services to encourage “plus selling”. Be polite and listen alternatively to customer needs.
• Get information and introduce to customers about new arrivals, promotions, policies regarding to payment, returns/exchanges, etc.
• Handle complaints from customers or complaints raised by General Staff and promoters, difficult and complicated sales.
• Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers).

Sales and Profits

• Co-ordinate with Suppliers to execute promotion schemes.
• Identify low sales items and not good quality. Estimate consumer demands and advise merchandising dept.
• Keep records of purchase orders, sales. Report periodically about top sales, promotion sales results, market survey/competitor survey.
• Provide every day sales figure of concess counter for promoters
• Support cashier in return/exchange merchandise as required.

Manpower management

• Plan and prepare duty roster, shift plan and assign subordinates on duty.
• Ensure sufficient manpower during business in ad-hoc situations.
• Ensure General Staff and Promoters’ attendance and attire.
• Be responsible for General Staff’s performance.
• Identify and reduce unnecessary tasks to increase staff productivity.
• Regularly train and motivate subordinates in daily works.
• Identify potential staff for succession planning purposes.
• Build and promote teamwork spirit

Customer service

• Provide advices and good customer services to encourage “plus selling”. Be polite and listen alternatively to customer needs.
• Get information and introduce to customers about new arrivals, promotions, policies regarding to payment, returns/exchanges, etc.
• Deal with complaints from customers, in case no solution is met, raise issues to Group Leader/Key staff
• Register member card for custtomer (check customer ID card, give form to customer, register member card )
• Do skin analysis/ gift wrapping for customers.

Rules and Regulations

• Follow all working procedures, the company’s policies, rules and regulations.
• Check, monitor, remind and guide General Staff and Promoters to follow the rules and regulations.

Other duties

• Closing floor in charge.
• Support other departments as necessary.
• Other tasks or responsibilities as assigned by direct Division Leader, Operation Deputy Manager/ Manager, General Manager.

Qualification and Job Requirements:

1. -College or Technical School graduate.
2. -At least one-year related experience in retailing business or supermarket environment.
3. -Good communication, problem solving and leadership skills.
4. -Customer focused.
5. -Self-disciplined with ability to work independently.
6. -Good presentation and sales skill.
7. -Computer literate (Word, Excel & Powerpoint).
8. -Ability to communicate in English (verbal & written).

Preferred skills:

-Be able to work at shift & on Public holidays

-Have ability to relocate to other Stores as per Company’s assignment is a plus